Previous incidents

Our team is currently investigating an issue affecting services hosted on web102.

Customers with services hosted on this server may experience degraded performance, intermittent connectivity, or temporary service unavailability.

Our team is actively investigating and will provide further updates as they become available.

Thank you for your patience while our team works to resolve this matter. We apologise for any inconvenience.

Thank you for your ongoing support and patience.

We have identified that the issue relates to the LiteSpeed web server.

The server has been stabilised, and our team will continue to work with our partner and monitor the server closely.

If you continue to have issues, please reach out to our support team.

Thank you for your patience.

Our team are happy to advise that this issue has been resolved.

Our server was under a DDOS attack, which has now been mitigated.

We have created additional rules to combat the issue, and we will continue to monitor the service closely.

If you continue to have issues, please raise a support ticket to our team.

We're seeing high traffic on cp61.hosting-cloud.net resulting in server instability.

Our engineering team is currently investigating this and have been applying mitigating measures.

Thank you for your patience and understanding.

We have temporarily disabled all access to cPanel services across our fleet due to an active security threat.

This is a precautionary measure to protect customer data and server integrity whilst we await a critical security patch from cPanel.

Customers on DirectAdmin servers can continue accessing their control panels normally.

If you require immediate access to your cPanel account, our Melbourne Technical Support team can temporarily whitelist your IP address to restore access.

To reque...