Previous incidents

We're seeing high traffic on cp61.hosting-cloud.net resulting in server instability.

Our engineering team is currently investigating this and have been applying mitigating measures.

Thank you for your patience and understanding.

We have temporarily disabled all access to cPanel services across our fleet due to an active security threat.

This is a precautionary measure to protect customer data and server integrity whilst we await a critical security patch from cPanel.

Customers on DirectAdmin servers can continue accessing their control panels normally.

If you require immediate access to your cPanel account, our Melbourne Technical Support team can temporarily whitelist your IP address to restore access.

To reque...

Our team are happy to advise that a patch has now been rolled out and that Acronis services are now restored to full functionality.

If you have any issues with your service, please reach out to our support team.

Remediation has now been completed. All services are stable, database operations are healthy, and no further issues have been observed. We will continue to monitor the environment to ensure ongoing stability.