Back to overview
Maintenance

Degraded Performance

Apr 03 at 07:30am AEDT  –  Apr 04 at 08:35am AEDT

Resolved
Apr 03 at 11:24am AEDT

We are pleased to confirm that this morning's outage has been resolved. Our investigation indicates the disruption stemmed from a faulty update provided by our security partner.

The problematic security update has been reverted, and all systems are now returning to normal operation.

A brief DNS platform hiccup occurred during recovery, but this has now been fully resolved.

If you encounter any lingering concerns, please contact our team immediately via support@dreamithost.com.au or via live chat at 1300 434 151.

Due to a high volume of incoming tickets, responses may be slower than usual. Rest assured, resolving this incident remains our top priority, and we appreciate your patience.

We are awaiting a detailed post-mortem from our security vendor and will share updates via our Status Page at https://status.dreamithost.com.au.

We sincerely apologise for the disruption and thank you for your understanding. Your trust is paramount, and we are taking steps to prevent recurrence.

Best regards,
DreamIT Host Team

Created
Apr 03 at 07:30am AEDT

Our team has identified an issue and is currently working to fix it.

We are starting to see significant improvements. We will continue to roll this out across our services.

Apologies once again for the inconvenience caused. Our team appreciate your ongoing support and understanding.


Our team is currently experiencing some technical difficulties with some of the services that we provide.

Our team is working hard to investigate and resolve this promptly.

During this time, your service may experience degraded performance.

We will provide further updates as they become available.

Apologies for the inconvenience; we kindly ask for our valued client's patience whilst we resolve this matter.