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Degraded

DirectAdmin Services: Acronis Backup Issue

Mar 27, 2026 at 4:52am UTC
Affected services
cp47.hosting-cloud.net:2222
cp48.hosting-cloud.net:2222
cp49.hosting-cloud.net:2222
cp50.hosting-cloud.net:2222
cp51.hosting-cloud.net:2222
cp52.hosting-cloud.net:2222
cp53.hosting-cloud.net:2222
cp55.hosting-cloud.net:2222
cp56.hosting-cloud.net:2222
cp57.hosting-cloud.net:2222
cp60.hosting-cloud.net:2222
cp61.hosting-cloud.net:2222
cp68.hosting-cloud.net:2222
cp70.hosting-cloud.net:2222
cp71.hosting-cloud.net:2222
cp76.hosting-cloud.net:2222
cp80.hosting-cloud.net:2222
cp81.hosting-cloud.net:2222
cp83.hosting-cloud.net:2222
cp86.hosting-cloud.net:2222
cp88.hosting-cloud.net:2222
cp91.hosting-cloud.net:2222
cp96.hosting-cloud.net:2222
cp97.hosting-cloud.net:2222
cp98.hosting-cloud.net:2222
cp103.hosting-cloud.net:2222
cp108.hosting-cloud.net:2222
cp109.hosting-cloud.net:2222
cp110.hosting-cloud.net:2222
cp112.hosting-cloud.net:2222
cp114.hosting-cloud.net:2222
cp116.hosting-cloud.net:2222
cp117.hosting-cloud.net:2222
cp119.hosting-cloud.net:2222
cp121.hosting-cloud.net:2222
cp122.hosting-cloud.net:2222
cp123.hosting-cloud.net:2222
cp124.hosting-cloud.net:2222
cp127.hosting-cloud.net:2222
cp129.hosting-cloud.net:2222
cp130.hosting-cloud.net:2222
cp131.hosting-cloud.net:2222

Resolved
Apr 1, 2026 at 3:27am UTC

Our team are happy to advise that a patch has now been rolled out and that Acronis services are now restored to full functionality.

If you have any issues with your service, please reach out to our support team.

Created
Mar 27, 2026 at 4:52am UTC

We are aware of an issue affecting Acronis backups on DirectAdmin services following a recent Acronis change.

At this time, Acronis backups are still being generated by the server, however restoration and download functionality is temporarily unavailable.

We are currently working with our backup partner to restore normal functionality as soon as possible.

While this issue is being resolved, we strongly recommend that customers using DirectAdmin services keep their own current backup copies of their data using their preferred backup method, or by generating a backup through DirectAdmin's built in backup feature.

A guide on how to generate a full backup in DirectAdmin is available here:
https://help.dreamithost.com.au/knowledgebase/article/how-to-download-a-full-backup#directadmin

Please note that this does not impact the servers performance, and is only related to the Acronis restoration service.