Degraded Performance
Resolved
Apr 03 at 11:25am AEDT
We are pleased to confirm that this morning's outage has been resolved. Our investigation indicates the disruption stemmed from a faulty update provided by our security partner.
The problematic security update has been reverted, and all systems are now returning to normal operation.
A brief DNS platform hiccup occurred during recovery, but this has now been fully resolved.
If you encounter any lingering concerns, please contact our team immediately via support@dreamithost.com.au or via live chat at 1300 434 151.
Due to a high volume of incoming tickets, responses may be slower than usual. Rest assured, resolving this incident remains our top priority, and we appreciate your patience.
We are awaiting a detailed post-mortem from our security vendor and will share updates via our Status Page at https://status.dreamithost.com.au.
We sincerely apologise for the disruption and thank you for your understanding. Your trust is paramount, and we are taking steps to prevent recurrence.
Best regards,
DreamIT Host Team
Affected services
dreamithost.com.au
Client Portal